Enhancing Performance and Insights for Car Dealerships

Conversation Genius is the AI Agent designed to analyze phone conversations, providing insight and design CRM actions.

Results

Quantified Customer Dissatisfaction: Genius could measure that 4-7% of callers expressed dissatisfaction and identify the root causes like missed call backs.

Revealing Lead Management Issues: The analysis showed that while 25% of potential customers were ready to buy within a week, and another 25% within a month, a significant portion planned to buy later. The system highlighted that these long-term leads were potentially being neglected.

Identified Best Practices in Trade-in Discussions: Genius shown that some locations performed better at discussing trade-ins compared to others.

Analyzing Call Queues: Genius identified that only 42% of calls going to the “sales queue” were actually sales-related. This revealed a significant inefficiency in call routing and a burden on the sales team.

Revealed Uncaptured Leads: It was discovered that many leads were not being entered into the CRM and that Conversation Genius was providing a better picture of potential sales opportunities.

Enhanced BDC Performance Evaluation: Data revealed that BDC was transferring about 24% of the calls to sales representatives in one specific location, leading to an understanding of process bottlenecks and possible training opportunities.

Hire Conversation Genius and expect the results

more properly directed calls

more qualified leads identified from voice

Conversation Genius agent capabilities

Conversational Intelligence

Unlock the power of communication with Conversation Genius. Understand every conversation between your dealership agents, salespeople, and maintenance department to get a clear view of what’s being discussed.

Conversation Categorization

Ensure exceptional customer service by categorizing interactions. Conversation Genius evaluates whether phone calls are managed properly, guiding your team to improve their approach.

Customer Insight Analysis

Dive deep into customer dialogue. Analyze what your customers are saying and learn how your team can respond effectively to individual interactions for better outcomes.

Imitates Human Cognition

Gain detailed insights with Conversation Genius comprehensive analysis, covering context, sentiment, and over 35 elements. This empowers car dealerships to tailor their next moves toward customers with precision.

Action Design & CRM Integration

Transform insights into action. Conversation Genius designs optimal follow-up actions and seamlessly integrate them into your CRM.

Comprehensive Conversation Reports

Effortlessly generate detailed reports for every customer interaction. Conversation Genius summarize customer needs, preferred financial options, referral sources, purchasing obstacles, and over 30 other critical elements, providing you with actionable insights.